Terms and Conditions
CUSTOM ORDER CLAUSE (*new!)
Custom Order Policy
Creating a custom crystal piece is a sacred, collaborative process that requires commitment from both the creator and the client. To protect the energy invested and ensure clarity, the following custom order process is now in effect:
Deposit Requirement
All custom orders require a non-refundable deposit at the time of purchase to secure your spot and begin the process. Deposit amounts vary by product type and are clearly listed in the product options. This deposit will be applied toward your final balance.
Consultation and Final Quote
Once your deposit is paid, you will receive an email with a link to schedule your mandatory one-on-one design consultation. During this session, we’ll discuss your vision, crystal and material preferences, and finalize your quote. Your final balance will be invoiced after the consultation.
Payments and Refunds
- Deposits are non-refundable under any circumstance.
- Final payments must be made in full before production begins.
- Payment plans (ShopPay, Afterpay, Klarna, etc.) are available for those who qualify.
Order Confirmation and Timeline
Consultations should b scheduled as soon as you receive your order confirmation email. The booking link will be located there.
Production starts only after full payment is received.
Typical turnaround time is 2–4 weeks, depending on design complexity and current workload.
Outstanding and Unpaid Orders
Any open invoices not paid upon receipt or followed up on will be closed, and you will not be allowed to utilize the deposit option for any future orders. Communication is KEY!
Failure to communicate with The Kreative Unikorn LLC after an invoice has been sent will result in the client being unable to request custom orders indefinitely. If you have any additional questions about this new custom order clause, please email kreativeunikorn@gmail.com for more infomation.
REFUND/RETURN POLICY
Kreative Unikorn, LLC creates customized energy based products for
specific Clients, at the request of the Client, for this reason we DO NOT accept any returns. The Kreative Unikorn, LLC will NOT issue any refunds to Client's for any products. The Kreative Unikorn does not recreate any designs by any other wire wrappers, no exceptions. Custom order requests will always be made in the likeness of The Kreative Unikorn’s unique wrapping style, out of respect for fellow creators. No refunds, credits, or exchanges will be granted at any time for any reason. If there is an issue with your product, and you’d like to make a claim, please email mail to: kreativeunikorn@gmail.com. Every claim will be reviewed on a case by case basis and a determination will be made within 30 business days. Should negligence of Kreative Unikorn, LLC be found, we will credit the Client's account, by way of a Store Credit, for the products purchased excluding shipping cost; no taxes will be returned to the Client, nor will any cash refunds be made.
Payment Plan Options
Please note that payment plan options can ONLY be used for tangible goods and not for any courses/classes. bookings, consultations, gift cards and services. This includes ALL payment plan options available on The Kreative Unikorn LLC site (Shoppay, Afterpay, and Klarna)
Remakes of Other Creator's Art (Replicas, Duplicates etc)
The Kreative Unikorn DOES NOT recreate other artists' work. Any custom order request containing another creator’s media—whether watermarked or not—will be rejected. If this occurs, I will provide you with the original creator's information and notify them accordingly.
Invoices
Invoices are due upon receipt. Only paid invoices guarantee your price quote and secures your space on the custom order list. The creation process DOES NOT begin until payment has been made in full. Unpaid invoices will prevent future custom order projects from being considered.
SHIPPING
Kreative Unikorn, LLC ready to ship items now has a 1-2 week processing and shipping time. Custom orders will now be based on demand/ workload. Shipping is still flat rate, at $5.55 for US orders unless otherwise indicated.
PLEASE NOTE: Creation and shipping times can vary during the peak season (June thru September), so be sure to order your creations far enough in advance. Please note processing and creation times for custom orders is 14 days. The Kreative Unikorn LLC does not offer expedited shipping of any kind. upon shipping, a tracking number is generated and will be forwarded to the Client within 24 hours of the package being shipped. It is then the Client's responsibility to keep account of all tracking information, Kreative Unikorn, LLC will not be responsible to track client packages. Expedited shipping is not available at this time. Once the package tracking has read "Delivered", Kreative Unikorn,LLC no longer assumes any responsibility for lost or stolen packages; with the exception of a confirmation of the wrong shipping address being placed on the package by Kreative Unikorn, LLC. At which point, a claim may be filed by the Client at mail
to: kreativeunikorn@gmail.com.
DAMAGED GOODS AND RETURNS POLICY
Due to all creations being handmade, The Kreative Unikorn LLC does not accept returns or exchanges of any kind.If you have any further questions, please don't hesitate to contact us at kreativeunikorn@gmail.com.
PRODUCT DISCLAIMER
Please note that Kreative Unikorn, LLC creates energy based tools and gives guidance for potential turmoils our Clients face, we do not sell solutions to your problems. The products and advice are meant to help you, but only you can utilize the tools to its fullest potential to create the outcome of your desire. Kreative Unikorn, LLC, does not claim to be a Physician, licensed Therapist, or any Holistic Healing Practitioner. All products created for Clients are Spiritually based and focused on supporting each Client according to our personal spiritual experiences that have worked for us. Client and any Representative of the Client waves all rights to bring any legal action against Kreative Unikorn, LLC or any of it's Representatives. The Client agrees, upon purchase, that they fully understand that our products and/or services are not to replace any medical or psychological treatment that the Client is under or may need.
DAMAGE / LIABILITY WAIVER
Kreative Unikorn, LLC ensures all packages are put together with the upmost care, and any mishandling of packages during the delivery process are of no fault of the Company. Once packages are scanned and in possession of the designated shipping authority, The Kreative Unikorn, LLC no longer is liable for any damages made to the package or missing items during transition.
To make a claim for any order email: kreativeunikorn@gmail.com.
PLEASE NOTE: All claims will be reviewed and processed within 30 business days based on the date of claim.
WAIVER OF LIABILITY
By purchasing products from The Kreative Unikorn, LLC, whether directly through The Kreative Unikorn, LLC or through an external vendor, you affirm that you fully understand and agree to the following Release of Liability and Terms & Conditions. I acknowledge, attest, agree and represent as follows:
This Customer Waiver & Release of Liability and subsequent Terms & Conditions shall be construed in accordance with, and its validity and effect (including any claims for breach of any of the terms thereof) shall be governed by the law, and this Consumer Waiver and Release of Liability and subsequent Terms and Conditions contains the entire understanding and the agreement of the parties hereto and supersedes all other written and oral exchanges, arrangements or negotiations among them, whether written or oral, concerning the subject matter hereof.
I do hereby release and agree to hold harmless The Kreative Unikorn, LLC, its affiliates, owners, vendors, operators, agents and employees from any and all liability associated with the above representations and agreements. In addition, I agree to release, discharge, defend and indemnify against, any and all liability, whether caused by willful or negligent conduct, The Kreative Unikorn, LLC, its affiliates, owners, operators, agents, and employees from any claims, actions and liabilities for injury (including death), illness and allergies incurred by any product samples provided by The Kreative Unikorn. This release shall extend to and include any person/entity acting through or on our behalf.
NON-PHYSICIAN CLAUSE:
My objective is to help you achieve optimum spiritual health and vitality consistent with your own goals. Spiritual creation is my primary specialty and represents my area of expertise. The degree of incorporation of these items will vary from case to case.
I believe that the human body is an amazing system that is self-healing, and that the proper use of whole foods, herbs, body care, and lifestyle choices maintain or return the body to a healthy state. The basic principle of Spiritual Care is to help the individual restore natural spiritual balance through natures gifts and good energy placed in each product. Depending on the client’s wishes, recommendations may incorporate spiritual bath soaks, candles, and smudging.
I am NOT a Medical Doctor or Psychologist/Psychiatrist nor do I practice western medical assessment, diagnosis, or treatment. I do not claim to cure disease or mental health issues. Nor do I give advice about pharmaceuticals and medications at any time.
I have no objections and recommend to my clients that they see or be evaluated by their own medical doctor before altering or stopping any current treatment client is currently undergoing. If you have any questions or concerns about your condition, I highly recommend you discuss it with your physician.
All client conversations are confidential. I hold all information gathered and discussed with you in strict confidence, unless you request otherwise in writing.