Policy

REFUND/RETURN POLICY

Kreative Unikorn, LLC creates customized energy based products for
specific Clients, at the request of the Client, for this reason we DO NOT accept any returns. The Kreative Unikorn, LLC will NOT issue any refunds to Client's for any products. The Kreative Unikorn does not recreate any designs by any other wire wrappers, no exceptions. Custom order requests will always be made in the likeness of The Kreative Unikorn’s unique wrapping style, out of respect for fellow creators. No refunds, credits, or exchanges will be granted at any time for any reason. If there is an issue with your product, and you’d like to make a claim, please email mail to: kreativeunikorn@gmail.com. Every claim will be reviewed on a case by case basis and a determination will be made within 30 business days. Should negligence of Kreative Unikorn, LLC be found, we will credit the Client's account, by way of a Store Credit,  for the products purchased excluding shipping cost; no taxes will be returned to the Client, nor will any cash refunds be made. 

SHIPPING 

Kreative Unikorn, LLC has only one Creator and due to high demand of products all orders require a 2-3 week processing and shipping period for each order. COVID-19 may also delay your packages. Upon shipping, a tracking number is generated and will be forwarded to the Client within 24 hours of  the package being shipped. It is then the Client's responsibility to keep account of all tracking information, Kreative Unikorn, LLC will not be responsible to track client packages. Expedited shipping is not available at this time. Once the package tracking has read "Delivered", Kreative Unikorn,LLC no longer assumes any responsibility for lost or stolen packages; with the exception of a confirmation of the wrong shipping address being placed on the package by Kreative Unikorn, LLC. At which point, a claim may be filed by the Client at mail

DAMAGED GOODS AND RETURNS POLICY

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please File a Claim with us as soon as possible (instructions are listed below) with your order number and a photo of the item’s condition.  Please include photos of shipping packaging.  We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kreativeunikorn@gmail.com.


PRODUCT DISCLAIMER

Please note that Kreative Unikorn, LLC creates energy based tools and gives guidance for potential turmoils our Clients face, we do not sell solutions to your problems. The products and advice are meant to help you, but only you can utilize the tools to its fullest potential to create the outcome of your desire. Kreative Unikorn, LLC, does not claim to be a Physician, licensed Therapist, or any Holistic Healing Practitioner. All products created for Clients are Spiritually based and focused on supporting each Client according to our personal spiritual experiences that have worked for us. Client and any Representative of the Client waves all rights to bring any legal action against Kreative Unikorn, LLC or any of it's Representatives. The Client agrees, upon purchase, that they fully understand that our products and/or services are not to replace any medical or psychological treatment that the Client is under or may need.  

DAMAGE / LIABILITY WAIVER

Kreative Unikorn, LLC ensures all packages are put together with the upmost care, and any mishandling of packages during the delivery process are of no fault of the Company. Once packages are scanned and in possession of the designated shipping authority, The Kreative Unikorn, LLC no longer is liable for any damages made to the package or missing items during transition. 
To make a claim for any order email: kreativeunikorn@gmail.com
PLEASE NOTE: All claims will be reviewed and processed within 30 business days based on the date of claim.

WAIVER OF LIABILITY

By purchasing products from The Kreative Unikorn, LLC, whether directly through The Kreative Unikorn, LLC or through an external vendor,  you affirm that you fully understand and agree to the following Release of Liability and Terms & Conditions.  I acknowledge, attest, agree and represent as follows:

This Customer Waiver & Release of Liability and subsequent Terms & Conditions shall be construed in accordance with, and its validity and effect (including any claims for breach of any of the terms thereof) shall be governed by the law, and this Consumer Waiver and Release of Liability and subsequent Terms and Conditions contains the entire understanding and the agreement of the parties hereto and supersedes all other written and oral exchanges, arrangements or negotiations among them, whether written or oral, concerning the subject matter hereof.

I do hereby release and agree to hold harmless The Kreative Unikorn, LLC, its affiliates, owners, vendors, operators, agents and employees from any and all liability associated with the above representations and agreements.  In addition, I agree to release, discharge, defend and indemnify against, any and all liability, whether caused by willful or negligent conduct, The Kreative Unikorn, LLC, its affiliates, owners, operators, agents, and employees from any claims, actions and liabilities for injury (including death), illness and allergies incurred by any product samples provided by The Kreative Unikorn.  This release shall extend to and include any person/entity acting through or on our behalf.

 

NON-PHYSICIAN CLAUSE:

My objective is to help you achieve optimum spiritual health and vitality consistent with your own goals. Spiritual creation is my primary specialty and represents my area of expertise. The degree of incorporation of these items will vary from case to case.

I believe that the human body is an amazing system that is self-healing, and that the proper use of whole foods, herbs, body care, and lifestyle choices maintain or return the body to a healthy state. The basic principle of Spiritual Care is to help the individual restore natural spiritual balance through natures gifts and good energy placed in each product. Depending on the client’s wishes, recommendations may incorporate spiritual bath soaks, candles, and smudging.

I am NOT a Medical Doctor or Psychologist/Psychiatrist nor do I practice western medical assessment, diagnosis, or treatment. I do not claim to cure disease or mental health issues. Nor do I give advice about pharmaceuticals and medications at any time.

I have no objections and recommend to my clients that they see or be evaluated by their own medical doctor before altering or stopping any current treatment client is currently undergoing. If you have any questions or concerns about your condition, I highly recommend you discuss it with your physician.

All client conversations are confidential. I hold all information gathered and discussed with you in strict confidence, unless you request otherwise in writing.

 

 

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from kreativeunikornllc.com (the “Site”).

PERSONAL INFORMATION WE COLLECT 
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kreativeunikorn@gmail.com